Certainly! Here’s a sample refund policy description tailored for a sports apparel manufacturer that offers customized dresses:
Refund Policy
At [Friend Sports], we take pride in providing high-quality customized dresses tailored to your specifications. Each order is meticulously crafted to meet your unique preferences, including personalized features such as names, numbers, and logos. Due to the personalized nature of our products, we do not offer refunds or exchanges on customized dresses unless they are defective or damaged upon receipt.
Defective or Damaged Items:
If you receive a customized dress that is defective or damaged, please contact us within [number of days] days of receiving your order. We will work with you to address the issue promptly and provide a replacement or refund at our discretion.
Cancellation Policy:
As our customized dresses are made to order, cancellations are not typically accepted once production has begun. However, if you need to cancel your order for any reason, please contact us as soon as possible. We will do our best to accommodate your request, but please note that cancellation requests may be subject to a cancellation fee.
How to Initiate a Refund or Exchange:
If you believe you are eligible for a refund or exchange due to a defect or damage, please contact our customer service team at [contact information] with your order number and details of the issue. We may request photographic evidence of the defect or damage to facilitate the resolution process.
Non-Refundable Items:
In addition to customized dresses, certain other items may be non-refundable, such as clearance or sale items. Please check the product description carefully before making your purchase.
Refund Processing:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days].
Contact Us:
If you have any questions or concerns about our refund policy or the eligibility of your order for a refund or exchange, please contact us at [contact information]. Our customer service team is here to assist you and ensure your satisfaction with our products and services.
Thank you for choosing [Friend Sports]. We appreciate your understanding of our refund policy.
As always, it’s important to customize the policy to fit your specific business practices and consult with legal counsel to ensure compliance with relevant laws and regulations.